Services Provided by the Computer & Web Support Group (CWSG)
Provided services include computer setup for Macintosh and Intel based PC's including the installation of anti-virus software, Internet services software, word processing software, Adobe products, VPN services, SAS, and ArcView/GIS. Ongoing support and service is provided for these key tools. Software will not be installed without proof of license. Additional peripheral installation and software assistance provided as possible. Other operating systems are not supported at this time though we encourage users of Unix to contract with CITES Workstation Support Group (WSG) if they can not manage their own machines as we offer only limited Linux support at this time.
We provide hardware trouble shooting for departmentally owned computers only. In general, we don't do printers, scanners, cameras, vcr's and so on. When possible, we will ask you to call about warranty issues. Most printers and scanners can be serviced by Central Stores Computers. Student help is limited!
Backup services are not generaly provided though we will help you find a solution for yourself or your group. Retrospect Remote or similar can be used very successfully if you want a group solution. A variety of tools exist though external hard drives are among the best small group solutions. A good backup policy is encouraged.
As Microsoft and Apple have dropped support for older technology, we only provide support for machines capable of running Windows XP or better or on the Mac side, OS 10.2 or better.
We do not provide support for personally owned computers. Non-office computers are necessarily of lower priority as well. Exceptions are made for those bringing their own laptops, in which case we will provide minimal help with configuring Internet access and access to all software provided under valid license by the Unviersity (see related department computer policy) at a small setup charge. All such machines must have current antivirus software installed and operating system critical updates. Arrangements can be made with staff for personally owned computers and on-site visits. Any personal machines using campus network services must abide by all campus and department level usage and security policies.
We provide usb drives and cd's with current software on a periodic
basis. CITES provides extensive download services for site licensed and for purchase software including Microsoft and Adobe products. These can be found at the CITES
Webstore.
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